IT support that shows up.
No ticket queues.
Reliable IT support for Sonoma County businesses. Network setup, cloud migration, workstation management, and a direct line when things go wrong — not a helpdesk runaround.
Serving Petaluma · Santa Rosa · Sebastopol · Rohnert Park · Windsor · Healdsburg
Most local businesses are one IT problem
away from a bad week.
These aren't rare edge cases. They're the default state for businesses that haven't had a dedicated tech partner.
Your website is losing you customers
A site that loads slowly or looks broken on a phone sends visitors straight to your competitor. Most local business sites fail this test.
Your network was set up and forgotten
If the last time someone looked at your Wi-Fi or firewall was years ago, you're running on trust — not security.
You don't know if your data is safe
Backups that were never tested, old passwords, and unpatched software are the most common causes of small business data loss.
We fix that — without the enterprise price tag.
What's covered
Everything your business actually needs.
From the network your team relies on to the tools that make them faster — we handle it.
Network setup & management
Business-grade Wi-Fi, wired networks, guest networks, and ongoing monitoring. We set it up right the first time.
Workstations & devices
Procurement, setup, and ongoing support for computers, printers, scanners, and peripherals across your whole office.
Cloud migration
Move off aging local servers onto Google Workspace or Microsoft 365 — with proper data migration and zero downtime.
Staff onboarding & training
We handle new-hire setup and run hands-on training sessions so your team actually uses the tools correctly.
Security baseline
MFA enforcement, patch management, password managers, and endpoint protection — the basics most small businesses skip.
Process automation
AI integrations and workflow tools that eliminate repetitive manual work and give your team hours back every week.
Client Result
“We moved our whole office to the cloud and it was seamless. Duke handled everything — setup, staff training, the works. Our team was up and running in a day.”
Representative example — illustrates the kind of work and results we aim for, not a verified quote from a specific named client.
12
Staff trained
Zero
Downtime
1 weekend
Migration window
Why Copper Bay
Local IT that treats you like a person, not a ticket.
Big managed service providers give you a call center. We give you a direct line to the person who set up your network and knows your setup inside and out.
When something breaks, you shouldn't have to explain your whole setup from scratch to whoever picks up the phone. You should be able to text someone who already knows.
Direct line, not a ticket queue
Retainer clients text or call a real number — same-day response for critical issues.
Flat monthly pricing
No hourly billing. No surprise invoices. One number, predictable every month.
On-site when it matters
Some things need a person in the room. We're local and can be there fast.
No long-term contracts
Month-to-month. If we're not delivering, you can walk. We think that keeps us sharp.
Why Copper Bay Tech
Not all tech providers
are created equal
Here's how we compare to the alternatives most Sonoma County businesses end up regretting.
Founder-led, Sonoma County
Template Agencies / DIY
Generic web shops & builders
Big IT Firms
Enterprise MSPs & agencies
Pricing transparency
Copper Bay
Clear, flat-rate quotes upfrontDIY/Agency
Hidden revision fees & upsellsBig IT
Opaque retainer billingCustom-coded vs templates
Copper Bay
100% custom — no page buildersDIY/Agency
WordPress/Wix templatesBig IT
Varies; often outsourcedWho you actually talk to
Copper Bay
Duke, directly — every timeDIY/Agency
Rotating account managersBig IT
Ticketing system & hold queuesOn-site local support
Copper Bay
In-person across Sonoma CountyDIY/Agency
Remote onlyBig IT
Occasional dispatch, extra feeResponse time
Copper Bay
Within 1 business dayDIY/Agency
2–5 days typicalBig IT
SLA tickets, days to weeksLong-term contracts required
Copper Bay
No lock-in — month-to-monthDIY/Agency
12-month minimums commonBig IT
Multi-year enterprise contractsSecurity-first approach
Copper Bay
Built into every engagementDIY/Agency
Rarely consideredBig IT
Add-on module, extra costCommon questions
Do I need a full-time IT person?
Almost certainly not. Most small businesses in Sonoma County need a reliable partner they can call — not a $80k salary. A monthly retainer gives you the same access at a fraction of the cost.
How do I reach you when something breaks?
Retainer clients get a direct number — not a ticket queue. You call or text, we pick up or call back fast. For critical issues, same-day response is standard.
We already have some IT in place. Can you just fill the gaps?
Absolutely. We're happy to audit what's in place, identify the gaps, and either fix them ourselves or advise your existing provider. We don't require a full rip-and-replace.
Do you support remote employees?
Yes. Remote setup, VPN access, cloud tool configuration, and device management for distributed teams — all covered.
What does a monthly retainer cost?
Retainer pricing depends on team size and scope. Most small businesses (5–20 employees) fall in the $400–$900/month range. We quote flat monthly fees — no hourly billing.
Let's look at your setup.
Free 30-minute call. We'll ask about your current situation and tell you honestly what we'd fix first.